MULTI-VENDOR SERVICING

At Toshiba Medical we know how important it is to maintain and protect your investment in ultrasound equipment. That’s the reason Toshiba Medical has developed an ultrasound MVS, not only are we the market leaders in ultrasound, but we pride ourselves in delivering the best customer service and support within the industry.

Our engineers are ultrasound experts that understand your challenges and deliver a high-quality service. We ensure you receive high levels of uptime, and we will be there to support you every step of the way. With cost effective contract solutions you will have greater productivity, less unplanned downtime and peace-of-mind that you are working with the best ultrasound multi-vendor service company in the UK.

MVS: Your Support Checklist

We know that when you’re considering a maintenance provider, patient safety and well-being is paramount. With so many support options out there, we’ve put together a handy checklist to show the support activity Toshiba Medical provides and what you should expect, so you can see which provider not only keeps patients safe, but also minimises downtime.

  • Guaranteed 98% uptime
  • 100% customer satisfaction guarantee
  • Access to Toshiba Medical Academy for CPD Training
  • ISO accredited to 18001, 14001, 27001 (pen), 9001, 13485
  • Access to framework discounts through NHSSC, NHSS, NHSW, NOECPC
  • Original equipment manufacturer spare parts and probes
  • Fully trained certificated engineers
  • In-house UK call centre
  • Flexible maintenance agreements

Service Reassurance Every Step of the Way

With STANDBYOU, Toshiba Medical offers a full range of service packages which can be tailored to your needs that ensure the best performance of your ultrasound system. Whatever your situation, there’s a package to suit your needs. From a basic level option to a fully customised solution, all delivered by our expert engineers.

“Over the past 8 years we have moved the service contracts for all our Ultrasound machines to Toshiba Medical because of the excellent service they provide and value for money. The service and advice has been consistent throughout the group and I would have no hesitation in recommending Toshiba Medical as a service provider.”

Miss Siobhan Convery
Purchasing Manager
The London Women’s Clinic

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