Only Toshiba Medical Service Engineers are qualified and accredited to work on Toshiba Medical manufactured equipment, meaning you are assured of getting the best and most efficient service available. We also ensure that no service call is closed until you are completely happy with the outcome.
Toshiba Medical engineers are dedicated to putting our customers first and making their lives easier. We have recently introduced a range of service plans, including weekends and when required, 24/7 care, designed to further minimise downtime and reduce length of patient stays. See here for more information: Download our whitepaper [Out of Hours Servicing: Key to improving Healthcare economics – April 2012].
Our commitment to service is unmatched, and we are proud at Toshiba Medical to have engineers that take a personal pride in ensuring that our customers get the service, performance and results that they need.
Service Customer Charter
At Toshiba Medical, we are committed to our customers, ensuring that uptime is maximised and that patients are prioritised. As part of this commitment we have developed our Toshiba Medical Customer Charter, more than just a list, it’s a way of life for everyone here at Toshiba Medical Systems UK.
- Care & Commitment: At Toshiba Medical we genuinely care that our customers are treated with respect, and that we view our customer’s success as our success.
- Communication: At Toshiba Medical we have a commitment to ensure that each service request is treated individually and that customers are kept up to date on the status, timings and expected resolution of their request.
- Tailored Service: At Toshiba Medical we commit to ensuring that each service request is responded to and resolved with consideration to its severity and impact to the department.
- Customer Control: At Toshiba Medical no service request is complete until you, the customer, are completely happy with the outcome.
We have a dedicated UK Call Centre, for more information please call us free on 0808 13121110 or 01293 653760
Outstanding support, over and above the call of duty. The best applications support we have ever experienced.
Dr Russell Bull, Consultant Radiologist, Royal Bournemouth Hospital