IMMEDIATE ACCESS AND PROMPT RESOLUTION ARE BUILT INTO EVERY PLAN
While each organization is unique, as a healthcare provider you want two things when an issue arises: immediate access to your service provider and prompt resolution of the issue. Toshiba’s award-winning customer service organization delivers just that. Our holistic approach of customer service, clinical application and sales coming out of one hand ensures unsurpassed lifetime customer support.
Our local customer service centers are accessible with a simple phone call. All service calls are handled by highly trained specialist teams with full access to our global cloudbased service network. At Toshiba no service request is complete until you, the customer, are completely happy with the outcome.
Our factory-trained engineers with in-depth knowledge and access to the latest updates and original parts are empowered with the options they need to solve your case quickly. If a problem cannot be resolved, we guarantee prompt escalation to European and factory support specialists to minimize downtime.
All our service records are maintained through a global ERP system, ensuring access to your full service history, performance information and parts traceability – supporting your healthcare organization to fulfill regulatory compliance while working at the highest level of quality at all times.