(Senior) PRODUCT SPECIALIST Computed Tomography, Technical Support

To strengthen our Technical Support Group in the European Toshiba Medical Systems head office, we announce the following vacancy:

(Senior) PRODUCT SPECIALIST Computed Tomography
Technical Support, CT (M/F)

The function of (Senior) product specialist is in the Technical Support Group (TSG) in TMSE HQ in Zoetermeer. TSG group consists of 45 people working in different modalities/specialties (like CT, MR, UL, X-ray, spare parts, training, back office support, administration etc.) The team has a very customer focused attitude, with internal rules and regulation well in mind. From a product specialist a very pro-active customer and company beneficial attitude is expected. The mix of technical support work as well as transfer of knowledge requires a positive and constructive mind-set. The numbers of years of experience in the team is very high, which creates a large portion of the stability. This is required to support the field operation in the best way.

Key result areas:

  • Responsible for practical support for the European service organization from the office and/or on location in Europe
  • Responsible for collecting and transferring technical knowledge and communicating these informations and experiences to the European field service operation
  • Pro-actively improve your knowledge and skills in order to keep up with the product specifics and product developments, (e.g. attend training courses in Japan, but also by self-study)
  • prepare training materials and give training courses (or transfer knowledge otherwise) to service colleagues from the European service organization
  • Supports the introduction of new products
  • Co-ordinate projects and (co-) execute them
  • Contact for internal and external colleagues in your professional area
  • Keep the accounting records and administrative rules

 

Requirements:

  • Education: HBO-level, trained in a technical field
  • Preferred is some technical knowledge of Toshiba products
  • Understanding of general organizational processes
  • Several years of experience with similar products is a pre

 

Specific requirements

  • Good interpersonal skills to maintain internal and external contacts with the European organization and Japan
  • Oral and written proficiency in English to be able to conduct training courses and to exchange information with the Japanese support team and European organization
  • A positive attitude and willingness to work in sometimes less comfortable circumstances
  • Inventiveness, resistant to stress and have analytical abilities to solve complex and urgent problems,
  • Diplomacy and persuasiveness to obtain the co-operation of various parties having different interests.

 

For more information please contact Mr. Afshin Hamzei, Manager Service Group, +31 79 3689056.

Please send your application to Human resources by email: Claudia.Schmidt@toshiba-medical.eu