Comprehensive Service

Comprehensive Service Maintenance Agreements give you confidence that your system will be available when you need it. It provides priority service with access to dedicated Toshiba Medical applications and engineering support through a local Response Centre. The Comprehensive Agreement includes preventative maintenance visits, simplified budgeting, labour and parts. As a result you are able to give accurate advice based upon the best diagnostic images possible.

Unparalleled after sales service and, in my eyes, are clearly delivering it. Well done.

Dr Mark Barnett, Radiologist

Frontline Service

Frontline Service Agreements allow you to support your equipment with your own service engineers. Toshiba offers a range of Service Agreements, options, services and training opportunities that allow you to be confident that your nominated engineers have the support and skills required to maintain your equipment. While knowing that support is only a phone call away.

InnerVision

As imaging technology becomes increasingly complex, remote diagnostic services like InnerVision become more important and necessary than ever before. Representing the next generation of support and quality assurance, InnerVision can monitor your imaging equipment to ensure it delivers the clinical excellence you, your staff and your patients expect. Should a problem be detected, our highly trained service staff are standing by and can perform online diagnostics to identify and resolve the issue quickly and efficiently.

Whitelist

Our Whitelist protocols are designed to combat viruses and malware. The Whitelist includes software which is considered safe to run – blocking all other software. Whitelist software is installed on the Toshiba Medical system and only allows Whitelisted software to run in any form. Whitelisting blocks everything except those applications known to be trusted. This leads to faster system performance and overall better protection against threats when compared to traditional antivirus techniques.

Purchase Warranty

Purchase Warranty Maintenance Agreements give you confidence that your Toshiba Medical system will be available when you need it. It provides priority service with access to dedicated Toshiba applications and engineering support through a local Response Centre and DirectConnect option. The Purchase Warranty Agreement includes preventative maintenance visits, labour and parts. As a result you are able to give accurate advice based upon the best diagnostic images possible.

DirectConnect

DirectConnect is a Service Agreement option that provides direct access to your designated engineer’s mobile phone so that you can maximise uptime. This saves you and your staff, time and stress. Why explain your request repeatedly as you are transferred from person to person? Speak directly to someone who knows your equipment, site, staff and doctors.

Project Management

Whether it is a simple installation project or a major turnkey project, we can facilitate the installation and commissioning of your valued purchase. Toshiba’s qualified Project Management team will provide dedicated service to ensure your system is installed with minimal disruption and stress. Strongly focus on stakeholder and communication management, you will be kept up to date with project progress throughout the entire project lifecycle. Toshiba Medical takes safety seriously, and will provide a safe working environment for engineers, customers and patients at all times. Projects delivered on-time and on-budget.

Fantastic… working together to achieve the best result – not only for us, but ultimately the best for our patients.

Joe Valente, Senior Radiographer

Flexible Service Options

Our flexible service agreement options where you choose your right fit for coverage, risk and investment. Our service options focus on safety, reliability and affordability – from purchase to equipment end of life.

Safety

  1. Reduce risk
  2. Regulatory confidence
  3. Project success, with our safe approach: plan, install, service

Reliability

  1. Customer satisfaction
  2. Service in just one call
  3. We continually work to help you manage stress, cost and time

Affordability

  1. Flexible options
  2. Tailored to your needs
  3. Where you control your level of coverage, risk and investment


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